Strange Windows 10 problem

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Strange Windows 10 problem

Postby Binerexis on Wed Sep 16, 2015 1:22 pm

So I recently bought a new PC and I randomly encounter the following problem in Windows 10. So far, I've found no way of recreating it.

On starting the computer up, I get past the initial manufacturer load screen and can go into the BIOS but then I get a mess of jumbled pixels on the display. They show for a couple of seconds, goes to a black screen and then the pixels come back. The pattern isn't always the same when it comes back and I can still use my mouse when it happens (although there isn't much I can do when I can't see what's going on). Initially, I thought it was the fact that I had my XBox controller plugged in and it was somehow trying to boot from the USB. I changed the boot option in the BIOS so booting from C was the top priority option rather than booting from USB which led to the error occurring eight or nine times in a row. After hard resetting again, everything booted up normally.

From googling the issue, it can apparently be cause from absolutely everything. Broken RAM, broken MoBo, unseated GPU or even looking at the tower funny can all cause this issue, it seems. Can anyone help me solve this issue or suggest something to try and find out exactly what the issue is?
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Re: Strange Windows 10 problem

Postby Deathtaker27 on Wed Sep 16, 2015 6:18 pm

Try a graphics driver update first
Then do your chipped, audio and network
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Re: Strange Windows 10 problem

Postby Binerexis on Wed Sep 16, 2015 7:04 pm

Graphics driver was up to date when the error started presenting, no idea how to check/where to download the other things you mentioned.
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Re: Strange Windows 10 problem

Postby EWJ on Wed Sep 16, 2015 10:05 pm

Ger has the same issue. Sometimes get pixels. sometimes not. Also recently changed to Win10
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Re: Strange Windows 10 problem

Postby Flare on Thu Sep 17, 2015 7:47 am

I would try the GPU myself, re-seat the thing and clear the fans and especially check the power cables going in to the card (if present).
I would then try starting the box with bare minimal peripherals attached, especially external HDD's (those things can cause all sorts of odd delays and issues at times I found).
If this gets to the OS screen I would give it some time to load up, then try update, then RESTART. Its important to understand that when you shut down and start up Win 10 (and 8 + 8.1) save a 'good state' and use that to start up but when you restart it starts up the old fashion discover everything way, so a restart is a good idea after you got it to load up properly... then use shutdown and start up normally when its all up and running.

If you are still having issues...
I would try loading up 1 RAM stick at a time (if you have multiple sticks), then try taking out none critical cards like sound cards and specialised video recording cards, special networks cards, extra USB cards... basically try get the PC to start up with bare minimal it needs, then add back one at a time to see where it tilts.

I am bit leery of advising this next part as I dont know much about it myself...

IIRC Win 8 ( + 8.1) and Win 10 use a different storage system, I remember needing to set something in the BIOS related to the HDD for Windows, it may be worth your time researching this, but I am not too confidant about this aspect as I dont have much experience with this myself.

My OWN upgrade gave me a few heart attacks to be honest, and it took a few reboots to get the PC stable but since its been fine except for one annoying issue, the network indicator at the start will often says the network is down or off or has issues yet it works fine, and after a restart the network can fail and require a shutdown and startup... minor issues if somewhat irritating.
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Hope you get the issue sorted.
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Re: Strange Windows 10 problem

Postby Kaelan002 on Thu Sep 17, 2015 8:55 am

Is it before you hit Windows, and did you upgrade from Windows 7?

If so, it may be that the GPU you're using doesn't have a fully UEFI compliant firmware (most don't) - If you go into bios and disable "full screen boot/logo display/something", probably be under a "Windows 8 Features" sub section, that may solve the issue. Probably worth disabling fast boot too while you're at it.

There may be a firmware update for the GPU enabling it otherwise, it'll be mentioned in the patch notes on the download page.
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Re: Strange Windows 10 problem

Postby Binerexis on Thu Sep 17, 2015 7:11 pm

Going to read through Flare's post a bit later (not too well at the moment, too many words, brain hurts)


Yes it's before I hit windows, upgraded from windows 8. Not happened again as of late but will disable that thing in bios should it happen again (although I thought my GTX 750 was compatible with Win10?)
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Re: Strange Windows 10 problem

Postby coldandtired on Thu Sep 17, 2015 7:34 pm

You can access safe mode by clicking the Start menu, then Power, then shift-clicking Restart.

Then you can play with lo-res mode, startup repair, etc. and try to isolate the problem.
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Re: Strange Windows 10 problem

Postby Silkie on Thu Sep 17, 2015 10:28 pm

Silly question I know but isn't it under warranty? Or wasn't it bought as a system?
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Re: Strange Windows 10 problem

Postby Binerexis on Sat Sep 19, 2015 9:09 am

I can't click on the start menu when Windows doesn't load up :P


For now, the problem seems to have fixed itself. Watch this space.
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Re: Strange Windows 10 problem

Postby coldandtired on Sat Sep 19, 2015 12:27 pm

Ah, sorry. I could have sworn you said it didn't do it every time. Must have been another thread :)
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Re: Strange Windows 10 problem

Postby Binerexis on Sat Sep 19, 2015 8:13 pm

Nah, when the error occurs, I can never get into windows. Still, seems to be behaving now.
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"SHUT UP AND ENJOY YOUR ARENA!"
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Re: Strange Windows 10 problem

Postby Deathtaker27 on Tue Oct 13, 2015 6:48 pm

if your using intel i can send you an older chipset pack which is used on every machine i have deployed without any issues :)
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Re: Strange Windows 10 problem

Postby Mox -05 on Mon Mar 28, 2016 8:22 pm

Installed Win10 and got something similar a couple of times (Upgraded from Win7 to Win10).
Did a Chipset driver update and all of my errors disappeared, it seems. If you haven't tried it yet (and if you can access Windows enough to install stuff), make sure to get the right Chipset driver.
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Re: Strange Windows 10 problem

Postby Binerexis on Tue May 10, 2016 11:49 am

I completely forgot about this!

The problem for me went away by itself.

The only thing I can think of which MAY have been causing the issue because I ended up tinkering with it anyway was poor heat management but apart from that, it'll forever remain a mystery.
"Everyone just shut up and enjoy your arena."
"...But we don't enjoy aren-"
"SHUT UP AND ENJOY YOUR ARENA!"
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Part three of my quest to lose my sanity

"Bin would get my Unusual hatz since he's the coolest, bravest, smartest and toughest admin." - Bruce Willis
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