Steam Account Hijacked 101

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Steam Account Hijacked 101

Postby Seven. on Sun Aug 16, 2009 10:41 pm

Read on if you have become the victim of a malicous piece of software or a cunning trickster.

What to do now in a few steps for you:

1. Install Anti-virus (Get Avira Antivir, AVG Antivirus these can co-exist)
2. Install Spybot Search and Destroy and Malwarebytes Anti-Malware
3. Run all these on all your hard disk drives with the most thorough scans you can find.
4. Scans complete, threats removed. Go to 5.

5. Change the password on your e-mail account(s). Go here: http://www.pctools.com/guides/password/ and generate a password and write it on a piece of paper so you remember it. *

6. Register at Steam Support and let them know your account has been hijacked. Include account name and the ORIGINAL e-mail address on the account. Wait for a response.
7. They will ask you to include all sorts of logical information, give them as much as possible. Wait for a response. **
8. You got your account back! Change the password to something else, see step 5.

Now, be careful in the future!

* I recommend you use mixed case and numbers in your password.
** If you don't have access to a scanning device a high quality picture will be sufficient to capture images of your retail box serial codes.
Last edited by Seven. on Mon Aug 17, 2009 6:46 pm, edited 1 time in total.
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Re: Steam Account Hijacked 101

Postby um!!! on Mon Aug 17, 2009 12:50 am

Nice one man thanks
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Re: Steam Account Hijacked 101

Postby WAR on Mon Aug 17, 2009 8:43 am

Giving them the details u used to pay for the games also helps.

But of course you forgot the proper step 1.

Don't be an idiot and give your details out.
TC- you sir, are one pain in the ass!
Imp- you've been offline for a while and you dont have a life. i am confused.
Kan- War is annoying to play against I will agree, but he isn't cheating.


:D

My Youtube account with TF2 videos of epic and win
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Re: Steam Account Hijacked 101

Postby Xerxes on Tue Aug 18, 2009 9:04 am

*Stickied as it has some great advice. :)*
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Re: Steam Account Hijacked 101

Postby Gh0st.IRE on Wed Aug 19, 2009 9:02 pm

Nice work Seven, Really nicely layed out and all.

I especially love the links to the software your descibed, rather then just names
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Re: Steam Account Hijacked 101

Postby Nelsaidi on Wed Aug 26, 2009 6:59 pm

I'd suggest merging steps 6 and 7, this should provide a faster response, however I cannot confirm because I have never been through the process, and hope not to.

Read https://support.steampowered.com/kb_art ... -QDFN-4366 for information on what you will need to provide, and to be better prepared if you should start going through the process, start collecting them, I have reciepts (paypal included) for all my transactions as email and printed out, aswell as my serial no's - BUT, its better to prevent than cure, do steps 1 + 2 and 3 regularly, have a STRONG SECURE (alphanumeric + symbols + minimum of 8 chars for a very least, the longer the better, stick some capitals aswell) password and dont share it out and you shouldnt have a problem ;)
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Re: Steam Account Hijacked 101

Postby Franek on Fri Feb 26, 2010 5:04 am

best way is register to steam forums and post massage one of admins, in last few weeks support line did not work
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Re: Steam Account Hijacked 101

Postby LuckyNV on Fri Feb 26, 2010 11:42 am

Probably a lack of man power, tech support at any company is very unforgiving, same daily grind of answering the same questions and queries that most could possibly be solved by looking at the FAQs or help database, most likely receiving abusive/rude/stupid emails from pubescent kids too. Quite certain tech support roles have the highest staff turnover.
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Re: Steam Account Hijacked 101

Postby Franek on Fri Feb 26, 2010 1:13 pm

agreed with LuckyNV
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Re: Steam Account Hijacked 101

Postby Dermisss on Sun Apr 11, 2010 3:46 pm

my brothers account has been hijacked today,i sent email to steam support but still no response :( account was worth of 200e
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