I ordered some things from a company in Germany. When the box arrived it was heavily damaged. The contents were fragile so I refused to accept the delivery (as advised in the confirmation email from the company). I am now trying to get a refund as the parcel was poorly protected to begin with and I don't think any further attempts to deliver the items will have a different outcome.
Here's what I need help with:
The company emailed me a form to print, sign, scan and return with the following wording:-
Herewith I declare that the above mentioned parcel has arrived in damaged condition.
I cede the damage to above mentioned the shipper.
I don't have much dealings with things like this, so what exactly does that wording mean? Do I sign it or no?