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Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 9:47 am
by jonesy^_^
Good Morning.

I am trying to get back into Steam and it's proving difficult. The e-mail address supplied when I first got Steam was hacked a while back and I cannot get it back. I cannot change my e-mail address for Steam unless I am logged in, which I can't do because I cannot remember my password. If I request the password it goes to the e-mail address I have no access to. Please tell me there is a way around this?

Thank You

Jonesy

Re: Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 10:27 am
by CiRuS
have you contacted steam support at : https://support.steampowered.com/newticket.php ? to see if they can help you?

Re: Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 10:29 am
by jonesy^_^
They send the reply to the e-mail that is connected to your steam account, which I can't access.

Re: Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 10:49 am
by jonesy^_^
I retract my last statement. When I first read the Support page I read it wrong. Thank you for your help CiRuS

Re: Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 11:10 am
by Seraphina
Oh, been there, done that, had to provide a photograph of the key of one of the games on my account back then lol

Re: Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 8:56 pm
by CiRuS
jonesy^_^ wrote:I retract my last statement. When I first read the Support page I read it wrong. Thank you for your help CiRuS


hope you get sorted bud

Re: Unable to retrieve account.

PostPosted: Sat Nov 23, 2013 10:16 pm
by m0lineux
It becomes difficult if you've not got the appropriate information relating to that account. I hope you have sorted it.