Game Refund

Chat about games you play when you're NOT playing on UKCS

Re: Game Refund

Postby Slavechild on Sun May 22, 2016 6:17 pm

Being unable to use google must be crippling but I'll provide you with a link to the mirror page, just this once, to make things easier.
http://www.mirror.co.uk/money/new-laws-give-you-power-6516875
Your quote starts with "Hiding things in the small print is now banned." and for some reason you quoted it stating "The terminology used by the judge is actually in the CRA(Consumer Rights Act)" when it isn't from what I can see find or at least in no way or forum stated like that.

That poor team must have its work cut out, I'll start linking the site where you can view the changes that have yet to be made to the PDF. The Sale of Goods Act was replaced by consumer rights act 2015 last October, so you're a bit behind the times LD.

Nice facts but you're missing Steam, are they happy about it all? I'm sure if anyone claimed under false pretenses it would be quite one sided until Steam kicked up a fuss with paypal. You can look back at my old post about Paypal.

Enterprise Act 2002 - Market Investigations, Mergers, Competition, Cartel etc. etc. (pointless tripe with regard to this thread)
The Unfair Terms in Consumer Contracts Regulations 1999 - replaced by the Consumer Rights Act (again pointless tripe with regard to this thread)
wait a second .... in fact the whole section is pasted from this office of fair trading investigation from 2011 into online online home brew websites. I actually laughed out loud when I found your quote, you have read the case? right .. Like you haven't just regurgitated some pointless information and weaved it into some sort of petty defence again have you?
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Re: Game Refund

Postby Binerexis on Mon May 23, 2016 12:46 pm

Just for the sake of argument, let me ask this:

Is Steam at fault for not refunding you the game because it had more than 2 hours play time as per their refund policy?
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Re: Game Refund

Postby Little_Devil on Thu May 26, 2016 11:59 am

Slavechild wrote:
Being unable to use google must be crippling but I'll provide you with a link to the mirror page,

You are the one that said I stated something from the mirror group, I merely stated that you should show me where I stated that.

Slavechild wrote:
The Sale of Goods Act was replaced by consumer rights act 2015 last October, so you're a bit behind the times LD.


I do wish you would not try to cite Which because you are wrong.
You do need to read these acts to find which sections apply to any particular case, and not try to read something from some place like Which and state it as fact.
If you care to read the sale of goods act you will see the following statement, which is true.
Sale of Goods Act 1979
c. 54 Part I Section 1
1 Contracts to which Act applies.

(1)This Act applies to contracts of sale of goods made on or after (but not to those made before) 1 January 1894.

(2)In relation to contracts made on certain dates, this Act applies subject to the modification of certain of its sections as mentioned in Schedule 1 below.

(3)Any such modification is indicated in the section concerned by a reference to Schedule 1 below.

(4)Accordingly, where a section does not contain such a reference, this Act applies in relation to the contract concerned without such modification of the section.

[F1(5)Certain sections or subsections of this Act do not apply to a contract to which Chapter 2 of Part 1 of the Consumer Rights Act 2015 applies.

(6)Where that is the case it is indicated in the section concerned.]


In other words the entirety of the Sale of goods act has not been replaced at all and sections that have been amended are stated in both acts.

You really should read the acts themselves rather than try to cite from other sources.

Binerexis wrote:Just for the sake of argument, let me ask this:

Is Steam at fault for not refunding you the game because it had more than 2 hours play time as per their refund policy?


As you should know, legislation is a minimum and cannot be reduced by any term or condition drafted by any company. (there are of course agreements made in business which are legal contracts, but these are not general T & C's)
According to a QC, that is a matter for the courts to decide.

I shall now leave this thread and not read it any more. I could could write a plethora of reasons for this, but given some people are just biased then it is not worth it.

I suggest that if anyone is unsure of their rights, they should first go to the Citizens Advice, or seek legal help from one of the many outstanding Solicitors and Barristers out there, that believe in helping others, rather than making a quick buck.
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Re: Game Refund

Postby Slavechild on Fri May 27, 2016 3:43 pm

Oh you can't find your quote in this thread, here it is highlighted in bold.


Little_Devil wrote:The terminology used by the judge is actually in the CRA(Consumer Rights Act)

Hiding things in the small print is now banned.
The CRA means all contracts must now clearly state the main elements of the deal and outline the price in a transparent and prominent way.
The terms must be in plain and intelligible language and, if written, in a legible format.
The terms must be prominent so an average well-informed, observant and circumspect consumer would be aware of them.
It’s now not acceptable for key terms to be hidden in pages of terms and conditions that you need a magnify glass to read. Terms other than those specifying the main elements of the contract and setting the price will seen as unfair if:
They are contrary to the requirements of good faith. They must be designed, negotiated and entered into with you in a fair and open way.


In other words any terms must be prominent at the time of purchase and with digital content, must not be hidden on other pages or links to pages.

The CRA is not the only law when it comes to contract law.

Consumer Protection from Unfair
Trading Regulations 2008 (CPRs)
Operators should also ensure compliance with the CPRs, which cover a range of different areas, including business
to consumer contracts. They make it a criminal offence to engage in commercial practices which amount to a
misleading act or omission, where this would cause the average consumer to take a transactional decision he or she would not otherwise have taken.



Shifting through all the entries stating
Subsection (1) does not apply to a contract to which Chapter 2 of Part 1 of the Consumer Rights Act 2015 applies (but see the provision made about such contracts in sections 19 to 22 of that Act)
I would assume that "CHAPTER 3 - Digital content" of the consumer rights act would generally apply to a sale of digital content. If you want to shift through the Sale of Goods Act 1979 yourself and find something that might actually apply that hasn't been replaced by Consumer Rights Act then feel free to share your findings with us.

Some people are just biased :lol: and suggesting that people break contracts with steam, and possibly PayPal, is great advice. A good unbiased initial post would have been suggesting people purchase from steam and take into account steams refund policy and possibly their consumer rights if they apply.
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Re: Game Refund

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Re: Game Refund

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Re: Game Refund

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